- What personal information is collected from you through the website;
- When personal information is collected from you;
- How we may use your personal information;
- How we protect your personal information;
- Our use of “cookies” on our website;
- Terms and Conditions for looking through and using our website, and for purchasing products;
- Our Return Policy and Warranty;
- Under what grounds we can terminate your access and use of the site.
What personal information do we collect from the people that visit our website?
When visiting and using our website, as appropriate, you may be asked to enter your name, email, mailing address, phone number, credit card number, share your thoughts, or share other details to help us with your experience or purchase of products from our website.
When do we collect information?
We collect information from you when you make a purchase, register, sign up for our monthly newsletter, fill out a form, enter information on our website, respond to a survey or marketing inquiry, surf the website, visit the various pages of our website, or use certain other website features.
How may we use your information?
We may use the information we collect in the following ways:
- To improve our website in order to better serve you.
- To send periodic emails regarding your order or other products and services which may interest you.
How do we protect your information?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store the personally identifiable information are kept in a secure environment.
A cookie is a piece of data stored on the hard drive of site visitors like you to help us improve your access to our site and identify repeat visitors. Our cookies exist for your convenience. For example, our cookies allow you to enter your password one time only as you look through our site, thereby saving you time.
If you disable cookies, some features that make your experience more efficient may be disabled and some of our services will not function properly.
Terms and Conditions:
Please read these Terms and Conditions carefully before using or accessing the Ruthless Wholesale web site located at ruthlesswholesale.com and all associated sites linked to ruthlesswholesale.com, its subsidiaries and affiliates, including ruthlesswholesale.com sites around the world (collectively, the “Site”).
Agreement to Terms and Conditions
By accessing or using the Site, in whatever manner, you agree to be bound by the following terms and conditions (“Terms and Conditions”). These Terms and Conditions affect your legal rights and obligations. If you do not agree to be bound by all of these Terms and Conditions, do not access or use the Site.
Ownership of Site
The Site is the property of Ruthless Vapor Corporation and its licensors (collectively “Company”).
If, for any reason, we believe that you have not complied with our Terms and Conditions, Company may, at its sole discretion, cancel and/or block your access, without prior notice.
Use of Site
By entering, using, and/or purchasing from the Site, you acknowledge that the following statements are true and agree to the following:
- I am at least 18 years of age (or 21 years of age where applicable).
- Products purchased from the Site will be used for lawful purposes and solely by a person over the legal age of 18 (or 21 where applicable).
- I am not violating any laws or regulations in my City, County, State and/or Country by purchasing from the Site and receiving products from Company.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code including, but not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of the Site (collectively “Content”), as well as copyright and all other intellectual property rights contained on the Site belong to Company and are protected by U.S. and International copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws, including common law. Company reserves all of its rights in the Content. Nothing in our Terms and Conditions grants you a right or license to use any Content, except as expressly provided in the Terms and Conditions. Unauthorized use of our Content is strictly prohibited and will be prosecuted to the fullest extent of the law.
You also agree that Company cannot and does not guarantee or warrant that any information provided on our website, either by us or by others, including, but not limited to, claims about health benefits, safety, or uses for products, is accurate, complete, or suitable for any purpose.
The views and opinions shared by customers in posts, comments, or reviews do not represent the opinion of the Company.
Links to Other Websites
This site may contain links to third-party websites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.
Return and Exchange Policy
All products sold by Ruthless Vapor Corporation (“Ruthless”) are sold “AS-IS”, with no warranties expressed or implied, unless specified otherwise herein. Additionally, shipping fees are non-refundable. All returns or exchanges must go through Ruthless’ Return Merchandise Authorization (“RMA”) process, which is detailed below. Unfortunately, Ruthless does not offer refunds or exchanges for bottled e-liquids because of flavor, as taste of each flavor is subjective to each individual’s palate.
Exchange Policy for SHOP Level ONLY
120 Days Exchange
Customers may exchange products purchased from Ruthless for the same or similar product within 120 days of receipt of shipment.
In order to start the exchange process, customers must complete the Return Merchandise Authorization (RMA) within 120 days of receipt of shipment of the defective product.
Unlimited Exchange for Premier Retailers
Customers may exchange products purchased from Ruthless for the same or similar product at any time after the receipt of shipment.
• Customers must complete the RMA.
• Products must be returned before its marked expiration date in order to be eligible for exchange.
Customers may return incorrect product(s) received, based on purchase order, from Ruthless for a credit valid toward Customers’ next purchase within 7 days of receipt of shipment.
Customers must complete a RMA, which can be found on Ruthless’ website, within 7 days of receipt of shipment of the incorrect product(s) in order to start return process.
Customers may return products purchased from Ruthless for an exchange of the same or similar product within 30 days of receipt of shipment.
Customers must complete the RMA within 30 days of receipt of shipment of the defective product in order to start the exchange process.
- If your package arrives damaged please inspect and keep all contents and contact our support team immediately by completing the RMA form online. Please do not return anything until you have been issued an RMA number.
- Please include photos of damaged packaging and products with your RMA form submission.
- One of our dedicated RMA staff members will contact you within 1-5 business days of receiving your request.
Risk of Loss
All risk of loss from the time the Product departs Company’s warehouse are borne by Customer, unless a shipping error was caused by Company. Upon learning of any potential delivery delays, Company will promptly notify Customer as to the cause and extent of such delay. However, Company shall not be responsible for failure to deliver if such non-delivery is due to detention or confiscation by foreign customs officials and/or international government agencies.
All Products ordered pursuant to accepted purchase orders, will be scheduled for delivery in accordance with Company’s then current and normal delivery times. Company shall not be responsible for failure to deliver if such non-delivery is due to causes beyond Company’s reasonable control such as, but not limited to, acts of God, fire or explosions, civil and labor disturbances or delays in transportation. In such event, the time for performance shall be extended by the period of time attributable to the delay.
It is the responsibility of Customer to enter the correct delivery address details at the time of ordering. If Customer enters the incorrect or incomplete address and the Product is delivered to the wrong address, Company is under no obligation to issue a refund or send replacement goods. If the Product is returned to us because it has been sent to the wrong address, Company is not obligated to re-send the Product at our expense; however, a refund will be offered to Customer less the postal expense. If it comes to Customer’s attention that Customer has been provided with incorrect or incomplete details, please contact Company as soon as possible.
No Warranties / Indemnity
Company disclaims and customer waives all representations and warranties, express, implied, statutory or arising by course of dealing or performance, custom, usage in the trade or otherwise, including without limitation to the implied warranties of merchantability, title and fitness for a particular use.
You hereby assume all liability, as well as agree to indemnify, and hold harmless Company for any use of Products purchased from the Site, and for any personal and/or property damage, illness, injury, financial loss caused by the Products purchased from the Site.
Right to Refuse or Cancel Order
Company reserves the right to refuse or cancel any order, or any portion of an order, if any Products ordered were: (a) mistakenly marked with an incorrect price; (b) mistakenly marked as being in stock; or (c) contain any other error on the Site regarding the Products.
Company reserves the right to refuse or cancel orders whether or not the order has been confirmed and payment has been processed. In the event your order is cancelled and payment has been processed, the amount you were charged will be credited back to you.
Limitation of Liability
In no event, whether as a result of breach of contract, warranty, or tort (including negligence), strict liability, or otherwise, shall Company be liable for any special, incidental, consequential, exemplary damages of any kind whether or not either party was advised of the possibility of such damages.
Any notices required or permitted to be given by Company to you shall be deemed valid if delivered: (a) via email; (b) through chat communication on the Site; (c) by posting a general notice on the Site; or (d) via postal or other delivery to the address provided by you to Company.
The provisions of these Terms and Conditions shall be governed by the laws of the State of California.